Privacy Policy

SevaRoots Trust cares deeply about your privacy. Protecting the personal information of our donors, volunteers, beneficiaries, and visitors on our website is a commitment we take seriously. This Privacy Policy lays out how we collect information, how we use it, how we protect it, and your rights when you engage with us on our website, programmes or services.

1. Information We Collect

• Personal Details: name, email address, phone number, mailing address, date of birth, and similar information.
• Donation Information: transaction and billing information (excludes sensitive payment data like card number and CVV).
• Volunteer Information: background, skills, availability and preferences when you register for our programmes.
• Website Data: IP address, browser type, pages visited, cookies, etc. to improve your experience.

2. How We Use Your Information

• Process donations and issue official receipts.
• Share news, updates and impact stories.
• Answer queries, comments, and concerns.

We do not sell or rent your personal information to anyone else.

3. Security of Donations and Payments

Donations made through our website are securely processed by third-party payment providers. We do not store sensitive payment details like card numbers or CVVs.

4. Information Sharing

Your information may be shared only:

• With trusted service providers (payment processors, delivery services).
• When required by law or government authorities.
• With your prior permission where applicable.

5. Cookies and Tracking

Cookies help enhance your browsing experience and customize content. You can disable cookies in your browser, but some features may not work properly.

6. Data Retention

We keep your data only as long as required by legal, tax, or reporting obligations. Data will be deleted safely or anonymised after this period.

7. Your Rights

• Request access to personal information we hold about you.
• Request corrections if your data is inaccurate or outdated.
• Ask us to stop sending marketing messages.
• Withdraw consent where applicable.

8. Protecting Minors

We do not intentionally collect data from children under 18 without parental consent. If found, it will be deleted immediately.

9. External Links

Our website may link to external sites. We are not responsible for their content or privacy practices.

10. Modifications

We may update this Privacy Policy from time to time. Continued use of our site means you accept the updated policy.